March 13, 2019

Employee Spotlight: Emily Millman, Director of Client Success

Every month, we turn the spotlight on one of the team members responsible for bringing our industry-leading products and services to life. This month, meet Emily Millman, Director of Client Success.


What’s your role at HEBS Digital and what do you do?

I am the Director of Client Success. I oversee a group of account managers and manage a portfolio of the agency’s key accounts, including Loews Hotels and Hard Rock Hotels.


What did you do before working at HEBS Digital?

I came to HEBS Digital straight from New York University where I received a degree in Hospitality & Tourism Management. In college, I had a bunch of internships including working on property at a Marriott hotel in my hometown.


What’s your favorite part about your job?

I love the fast-paced nature of working at an agency within the digital space. Technology is constantly changing and you have to remain agile in order to keep up!


What’s your favorite destination you’ve been to before, and why?

The Whitsunday Islands in Australia. I am sure this is partly because I visited on my honeymoon, but it’s also one of the most beautiful places I’ve ever been. With the combination of its proximity to the Great Barrier Reef, its beautiful beaches, and warm weather, any beach lover should add it to their travel bucket list.


What’s an essential item you can’t travel without?

If the flight is longer than a couple of hours, I always bring my travel pillow. I even brought it on my honeymoon when we flew business class and had lay-flat beds with pillows included. And snacks! Especially on long-haul flights, you never want to rely on the airline snacks.

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About HEBS Digital:

Founded in 2001, the firm is headquartered in New York City and has global offices in Las Vegas, Tallinn, Munich, and Auckland. Through its Smart Guest Acquisition Suite, including the smartCMS®, Content Personalization Engine, Smart Data Marketing, and full-service digital consulting and marketing solutions, HEBS Digital helps hoteliers drastically boost direct bookings, lower distribution costs, and increase the lifetime value of guests. Its diverse client portfolio consists of top-tier luxury and boutique hotel chains, independent hotels, resorts and casinos, franchised properties and hotel management companies, convention centers, spas, restaurants, DMO and tourist offices.

Part of NextGuest Technologies, HEBS Digital and Serenata CRM, the most comprehensive Hotel CRM Suite today, are the creators of the hospitality industry’s first Fully-Integrated Guest Engagement & Acquisition Platform.

Contact HEBS Digital’s consultants at 1 (800) 649-5076 (North America), +64 (0) 9 889 8489 (Asia Pacific) or


Editorial Contact:

Garrick Lee
Marketing Manager, HEBS Digital
Phone: (212) 752-9425