Hospitality eBusiness Strategies

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Hospitality eBusiness Strategies to Speak at EyeforTravel’s Customer Centric Strategies for Travel 2011 in Atlanta

Monday, November 15th, 2010

Chief eBusiness Strategist Max Starkov of Hospitality eBusiness Strategies (HeBS), the leading Internet marketing firm for the hospitality industry, will speak during the session, “Leverage Mobile Technology to Engage with a Virtually Unlimited Audience” at the EyeforTravel Conference: Customer Centric Strategies for Travel 2011 in Atlanta this January.  The two-day conference will investigate best practices in customer-centric strategies to drive real engagement, loyalty and maximum profits. Participants will attend a wide range of challenging sessions lead by experts in travel-related fields.

Starkov, along with Jared Miller, Senior Director of Customer Self Service for Continental Airlines, will explore these crucial topics regarding mobile technology:

  • Which possibilities do mobile devices offer over traditional CRM systems?
  • What are best practices for engaging, retaining and seducing a vast and growing customer base with mobile?
  • How do businesses harness mobile for ”customer recovery” and boost ancillary revenues with highly personalized mobile offerings?
  • How can great mobile websites and functional applications keep customers happy and loyal?
  • How can mobile marketing strategies be integrated with existing CRM and Marketing strategies for a 360 multidimensional approach?

According to Starkov, “The evolution of mobile continues to change the travel industry landscape. Mobile is a game changer; it stimulates the new breed of hyper-interactive travel consumers who demand immediate, anywhere and anytime information. This necessitates a change in travel marketing and content distribution, and hoteliers must be conscious of best practices to engage and reach huge audiences across multiple consumer touch points, including the mobile channel. This Eye for Travel conference brings together industry professionals at a crucial time in mobile marketing and I am excited to be a part of such an important event.”

The EyeforTravel Conference Customer Centric Strategies for Travel 2011 takes place from January 26-27, 2011 in Atlanta, Georgia. To read more about this conference and the event agenda, as well as a full list of guest speakers, visit the EyeforTravel website

“We are excited to have Max Starkov, an expert in mobile marketing, on this panel,” said Marco Saio, EyeforTravel Global Events Director. “It will help our attendees immensely to hear real world examples about the intelligent use of mobile to deliver unprecedented customer service and ‘customer recovery’.”

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Max Starkov Presents During Travel Keynote Session at EyeforTravel’s Travel Distribution Summit

Wednesday, October 20th, 2010

Chief eBusiness Strategist Max Starkov recently presented at the EyeforTravel’s flagship Travel Distribution Summit North America during the Keynote Session, “The New Age-Mobile Strategies and Opportunities in Travel.” The conference, held October 13-14 in Chicago, IL, addressed trends, innovations, challenges and opportunities within the industry.

In his presentation, Starkov discussed how the evolution of mobile and social media will continue to change the travel industry landscape and how hoteliers must react to the changing needs of a new breed of hyper-interactive travel consumer. The solution is a fully-integrated marketing channel, known as the Customer Engagement Channel, which gives consumers full control.

New travel consumers expect the following from their engagement channels:

  • Personalized Value: Intelligent, unobtrusive and custom-tailored content
  • Integrated Content Delivery: 24/7 access to useful content without thinking about the format or what technology is behind the interaction
  • Dynamic Content Delivery: The correct “dosage” of information is presented at the right time through the appropriate channel

These developments call for unprecedented investments in traditional web as well as social marketing, mobile marketing, multichannel marketing/technology capabilities and human capital. Hoteliers’ marketing and customer engagement efforts must be fully aligned with the hyperactive behavior of today’s travel consumer. By implementing these updated marketing strategies, hoteliers can provide an engaging channel that meets the ever-changing needs of consumers.

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Max Starkov Delivered Keynote Speech at 2010 Maestro Users’ Conference ‘Beyond PMS’

Thursday, October 14th, 2010

Recently, Chief eBusiness Strategist Max Starkov delivered the keynote speech at the 2010 Maestro Users’ Conference ‘Beyond PMS.’ The conference, held September 20-23 at Water’s Edge Resort and Spa in Westbrook, Connecticut, was the largest yet and focused on driving revenue with advanced Maestro mobile and web-based technologies.

In his speech, Starkov discussed a 2011 Direct Online Channel Action Plan for hoteliers, addressing the current climate of the online travel marketplace, stats on online travel adoption in the U.S., the nature of the hyper-interactive travel consumer, the importance of social media and more.

The “Hotelier’s Direct Online Channel Action Plan” included the following crucial steps:

  • Un-shrink the Hotel Marketing Budget
  • Focus on the Direct Online Channel
  • Embrace Multi-Channel Marketing
  • Take a Hard Look at the Hotel Website
  • Engage Your Customers with Social Marketing
  • Utilize Mobile Marketing to Communicate in Real Time with Guests
  • Measure the Return on Investment
  • Establish Objectives for the Year

Some suggested objectives to be integrated into the hotelier’s 2011 budget included a website redesign, engaging customers via social media, launching a mobile site, experimenting with mobile sweepstakes and contests, and measuring conversions and ROI on every marketing initiative. By integrating such initiatives, hoteliers are apt to see immediate results and establish long-term advantages by reducing dependence on OTAs and expensive traditional distribution channels.

To read more about this event, please click here.

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Hospitality eBusiness Strategies (HeBS) to Present during Mobile Technology & Travel Keynote Session at EyeforTravel’s Travel Distribution Summit

Tuesday, August 3rd, 2010

Hospitality eBusiness Strategies (HeBS), the hospitality industry’s leading Internet marketing and distribution consulting firm, today announces Chief eBusiness Strategist, Max Starkov, will present at EyeforTravel’s flagship Travel Distribution Summit North America in Chicago, IL, Oct 13-14. Starkov will speak during the Keynote Session, “The New Age – Mobile Strategies and Opportunities in Travel,” on day two of the conference.

The Travel Distribution Summit, now in its twelfth year, is North America’s largest forum for travel industry professionals. The conference will address trends, innovations, challenges, and opportunities within the industry. During his keynote, Starkov will outline a concrete mobile marketing action plan for hoteliers; offer case studies from the mobile marketing trenches; and discuss mobile booking engines, m-CRM, m-marketing lists, mobile advertising, location-based services and more. Hoteliers in attendance will gain a clear understanding of the importance of mobile strategies and learn how to launch and manage a robust mobile marketing plan for their hotels.

“Mobile travel bookings are projected to grow 700% in two short years, and US M-Commerce will reach a staggering $1 billion in 2010 (ABI Research),” said Starkov.  “Mobile marketing must become a vital component of the marketing mix for any successful travel marketer and hotelier. In order to meet the enormous growth in consumer demand for mobile services, travel marketers must start with a clear understanding of current best practices in mobile marketing, and then launch a targeted mobile strategy and campaign—starting with a mobile website. As the professional development of hoteliers and travel marketers is our passion at HeBS, I welcome the opportunity to provide attendees with a step-by-step mobile marketing action plan on how to drive incremental revenues using a sound, cutting-edge mobile marketing strategy.”

HeBS is a pioneer of mobile strategies in hospitality, creating and implementing mobile websites and mobile Internet marketing strategies for its clients. HeBS’ principals have written influential articles and research papers on the subject including “Wireless in Travel and Hospitality: Hype or Necessity?” (September, 2001) and “Mobile Marketing & Distribution Strategy in Hospitality: the Future is Already Here” (August, 2009). The firm recently won an Internet Advertising Competition (IAC) award for Best Hotel and Lodging mobile application for The Allison Inn & Spa mobile-ready website. Starkov also led presentations on mobile marketing at the last EHTEC conference, as well as at HSMAI’s Revenue Management & Internet Marketing Strategy Conference this past June.

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HeBS to Address Mobile Marketing at HSMAI Conference

Monday, May 24th, 2010

Max Starkov of Hospitality eBusiness Strategies to present on mobile marketing at HSMAI’s Revenue Management & Internet Marketing Strategy Conference on June 21, 2010 in Orlando, FL.

HeBS, the hospitality industry’s leading Internet marketing and distribution consulting firm today announces the firm will present at the Hospitality Sales and Marketing Association International (HSMAI) “Revenue Management & Internet Marketing Strategy Conference” in Orlando, FL. HeBS’ Chief eBusiness Strategist, Max Starkov, will discuss “Mobile Marketing for Today and Tomorrow” on June 21, 2010 at 9:30 AM at the Orange County Convention Center. A range of topics will be discussed including the mobile distribution channel in hospitality, mobile-ready sites, an action plan for the hotel ‘m-marketer,’ and more.

The 2010 conference will focus on the latest trends in revenue management and Internet marketing, and explore revenue optimization, pricing, e-commerce and Internet marketing topics in the context of today’s challenging economic environment, through keynotes and twelve breakout sessions.

“Many hoteliers do not fully realize that the mobile Internet is not wireless access to the conventional Internet,” said Starkov.” The mobile Internet adheres to different rules than the conventional Web. For example more than 90% of mobile users access the hotel website via mobile devices with screen sizes of 320 x 480 pixels (vs. 1280×1024 pixels and above for regular websites), hence the need for mobile-ready hotel websites. Hotel guests—past, current and potential—are already mobile-ready and hoteliers have to respond adequately to this growing demand for mobile services. I look forward to sharing the latest trends and best practices in mobile marketing with the HSMAI conference attendees, and to providing concrete and actionable recommendations on what every hotelier needs to be doing in the mobile space in 2010.”

HeBS, a pioneer of mobile strategies in hospitality, creates and implements mobile-ready websites and mobile Internet marketing strategies for its clients. HeBS’ principals have written popular articles and research papers on the subject including “Wireless in Travel and Hospitality: Hype or Necessity?” (September, 2001) and “Mobile Marketing & Distribution Strategy in Hospitality: the Future is Already Here” (August, 2009). The firm recently won an Internet Advertising Competition (IAC) award for Best Hotel and Lodging mobile application for The Allison Inn & Spa mobile-ready website. Additionally, during the last EHTEC conference in February, Starkov led a presentation on mobile initiatives hoteliers should invest in for 2010 and how to apply the latest trends and best practices to their mobile Internet marketing strategies.

For more information on theRevenue Management & Internet Marketing Strategy Conference,” or to view a full schedule, visit www.revmanagement.org or www.travelinternetmarketing.org.

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