Hospitality eBusiness Strategies

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Archive for the ‘Awards’ Category

Shell Vacations Hospitality Earns “Best in Show” Spectrum Award from AMA Phoenix for the Black Friday Travel Sale & Scavenger Hunt

Wednesday, June 22nd, 2011

Shell Vacations Hospitality announces receipt of the “Best in Show” Spectrum Award from AMA Phoenix, for the “12 Days Before Black Friday Travel Sale & Scavenger Hunt”. The multi-channel marketing campaign, launched together with Shell Vacations Hospitality partners Hospitality eBusiness Strategies (HeBS Digital) and BLAZE PR, also won in the following categories at the 2011 Spectrum Awards:

  • Interactive/Online – Online Marketing Campaign
  • Interactive/Online – Microsite

The “12 Days Before Black Friday Travel Sale & Scavenger Hunt” microsite, designed by HeBS Digital, launched on October 31, 2010. The daily scavenger hunt ran for 12 days leading up to Black Friday.  A collaborative effort by all three companies, the campaign was a resounding success in terms of revenue, viral buzz and media coverage. Historically a slow booking period for hoteliers, the sale generated over 2,000% ROAS, significantly added to Shell Vacations Hospitality’s social media following, and increased the brand’s email and mobile opt-in lists. BLAZE PR secured campaign coverage on CNN.com, AOL Travel Online, BusinessReviewUSA.com, Budget Travel, TravelwithVal.com, WTSP.com and more.

Consumers were requested to spread word of the sale through social media sites such as Facebook, Twitter, Digg and YouTube. Daily prizes included single-night complimentary stays in Las Vegas, given to 12 winners on the 12th day, five-night stays at any Shell Vacations Hospitality resort, and more. The grand prize was a five-night stay at a beachfront resort in Kauai, including an airfare voucher. The grand prize was awarded at random to one of the entrants who collected all 12 clues by returning to the interactive site each day.

“Shell Vacations Hospitality is proud to accept these prestigious awards” said Shallana Lynn Edwards, Director of eMarketing. We achieved all of our campaign goals of boosting year-over-year revenue on the website, increasing awareness of Shell Vacations Hospitality’s discounted rates to 20 destinations, and considerably increasing our social media, email and mobile opt-in lists for future marketing efforts. Shell Vacations is thankful that AMA Phoenix has recognized the creativity and results of this campaign, and for the support provided by our partners BLAZE PR and HeBS Digital. ”

The awards were presented at the 2011 Spectrum Awards ceremony, held this past May at the Sheraton Phoenix Downtown. AMA Phoenix granted 42 awards in 11 categories, including one “Best in Show” award that carried across all the categories. In addition to earning the “Best in Show” title, Shell Vacations Hospitality garnered recognition for “Best Online Marketing Campaign” and “Best Microsite,” both of which fell under the Interactive/Online category.

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HeBS Digital’ President & CEO selected as one of the three finalists for the HSMAI Greater New York Chapter “Hospitality Professional of the Year” Award.

Thursday, May 12th, 2011

THE HSMAI FRANK W. BERKMAN GREATER NY CHAPTER AWARDS OF EXCELLENCE acknowledge those professionals who consistently exhibit extraordinary leadership and exemplify a love of the tourism and hospitality industry. The nominees must demonstrate the highest standards of professionalism, be recognized as an outstanding industry leader and consistently support the HSMAI Greater New York Chapter.

The awards will be officially presented at the 18th Annual Frank W. Berkman Tourism Achievement Award Dinner on June 8th.  HeBS Digital will keep you updated on results!

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Loews Hotels’ New Brand Website by Hospitality eBusiness Strategies Wins Major Awards and Increases Revenue by Twenty Percent

Thursday, January 13th, 2011

Hospitality eBusiness Strategies (HeBS), the leading hospitality Internet marketing and consulting firm, has earned three prestigious awards and industry praise for outstanding web design on the Loews Hotels website: an Adrian Award, a Davey and a W3.

The HeBS – Loews Hotels partnership began in 2009 with a comprehensive, industry-wide gap analysis of the Loews Hotels presence in the online channel and culminated in the fall of 2010 with a beautifully designed, highly interactive, intuitive, multi-language, and scalable website. The foundation of the site is a next generation content management system (CMS) that serves as a platform to manage real-time updates of all textual and image content, on-demand page creation, and automated distribution of new content to channels above and beyond the Loews Hotels website: social media profiles, mobile site, etc. The CMS is comprised of over thirty modules and growing, including a multi-language module, featured specials and featured offers modules, website analytics and meta data modules, each with a specific function to allow Loews Hotels to grow in the direction it needs.

Since its launch and without increasing the marketing budget, the site averages a twenty percent increase in revenues month-over-month. The entire website redesign and CMS investment was recouped within a month. Needless to say, this renowned luxury hotel brand has benefited from HeBS’ best practices in design, navigation, search engine optimization, and CMS development.

The awards earned for this complex brand website are a direct reflection of HeBS’ efforts to generate a cutting-edge, user-friendly design and back-end technology that quickly boosted revenues while delivering an enhanced browsing experience for people looking to make an online reservation at one of the brand’s 19 distinctive properties throughout North America.

Loews Hotels 2010 Website Awards:

  • Davey Award- Silver: The annual International Davey Awards honors the achievements of the “Creative Davids” who obtain their strength from big ideas, rather than colossal budgets.
  • W3 Award- Silver: The W3 Awards honors exceptional Websites, Web Marketing, Web Video, & Mobile Apps created by some of the best interactive agencies, designers, and creators worldwide.
  • Adrian Award- Bronze: The Adrian Awards honors creative brilliance and best practices in hospitality, travel and tourism-related marketing. The competition has grown into the world’s most renowned in advertising, public relations and web marketing, specifically tailored for the travel industry.

According to Jason Price, Executive Vice President at Hospitality eBusiness Strategies, “HeBS launched this web design project with a passionate commitment to accomplish three main goals: to accurately present the luxurious Loews Hotels brand, to substantially boost online revenues, and to provide Loews with the tools needed to keep the website constantly updated and engaging for today’s hyper-interactive traveler. Together, HeBS’ years of experience in the industry, our dedicated team, and input from the talented Loews Hotels team all resulted in a website that clearly has met and exceeded these three goals.”

“Since the beginning, our partnership with HeBS has led to numerous accolades and a significant increase in website revenues” said Lise Struwing, Director, Web Strategy for Loews Hotels. “We look forward to expanding our relationship with HeBS in 2011 and to generating even more revenues from our award-winning website and Internet marketing campaigns.”

About Hospitality eBusiness Strategies:
Hospitality eBusiness Strategies (HeBS), the industry’s leading Internet marketing strategy consulting firm for the hospitality vertical, is based in New York City. HeBS has pioneered many of the “best practices” in hotel Internet marketing and direct online distribution. The firm specializes in helping hoteliers build their direct Internet marketing and distribution strategy, boost the hotel Internet marketing presence, establish interactive relationships with their customers, and significantly increase direct online bookings and ROIs. A diverse client portfolio of over 500 top tier major hotel brands, luxury and boutique hotel companies, hotel management and representation companies, franchisees and independents, resorts and casinos and CVBs has sought and successfully taken advantage of the firm hospitality Internet marketing expertise.

About Loews Hotels:
Headquartered in New York City, Loews Hotels owns and/or operates 18 hotels and resorts in the U.S. and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards to delight guests with a supremely comfortable, uniquely local and vibrant travel experience. Loews boasts some of the industry’s most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road. For reservations or more information on Loews Hotels, call 1-800-23-LOEWS.

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Focus on ROI Driven Hotel Website Design and Multichannel Marketing Results in Significant Online Revenues for Hotel Clients and Major Awards for Hospitality eBusiness Strategies

Wednesday, November 17th, 2010

In the Hospitality eBusiness Strategies’ 2010 Benchmark Survey on Hotel Internet Marketing Budget Planning and Best Practices, participating hoteliers believed website design/redesign and Web 2.0 initiatives would prove to be two of the strongest revenue generating initiatives this year.  In addition, hoteliers stated they believe that website re-designs, SEO and Web 2.0 produce the best results and highest return on investment (ROI):

Which Internet marketing formats do you believe produce the best results and the highest returns on investment (ROI)?

2009    2010

Website design/redesign                                                 56.3%     61.7%
Website optimization                                                      81.6%     70%
Search optimization – Organic search                                60.9%     58.3%
Web 2.0/Social Media                                                     37.9%     41.7%

In recognition of becoming true partners with its clients, carefully studying their business objectives, tailoring strategic marketing plans, and launching websites and multichannel marketing campaigns with the goal of generating incremental revenues, Hospitality eBusiness Strategies won six Adrian Awards from the Hospitality Sales & Marketing Association International (HSMAI) and seven Davey Awards.

The results of this strategic direct online channel approach are more than positive. The following case study is based on HeBS’ full-service Internet marketing and direct online channel strategy clients. The study illustrates that investments in the direct online channel (hotel website re-designs, multichannel marketing initiatives, etc.) pay off handsomely:

Return on Investment (ROI) from the Direct Online Channel in 2009:

Total Room Nights Booked:                                             530,605

Total Revenue Generated:                                              $63,900,305

Total Marketing Spend:                                                  $2,004,093

Return on Ad Spent (ROAS)                                             3088% (31:1)

Cost of Website and Campaign Management:                      $2,729,893

Return on Investment (ROI)                                             2,240% (22:1)

“In the most recent HeBS Benchmark Survey, results showed that hoteliers believed website design and Web 2.0 initiatives produced the best results and highest returns. HeBS is in full agreement and designs and conceptualizes every website and multichannel marketing campaign with this in mind. We understand our clients’ principle need—driving hotel bookings in the most cost-efficient way, through the direct online channel. Our multiple Adrian Awards and Davey Awards are a testament to this, and we are honored to share these with our clients,” said Max Starkov, Chief eBusiness Strategist at HeBS.

HeBS received the following website design and multichannel marketing awards:

Adrian Awards:

•          Club Eldorado 60-Day Free Room and Show Giveaway (Eldorado Hotel Casino in Reno): Gold Adrian in Digital Marketing

•          AmericInn Scavenger Hunt: Silver Adrian in Digital Marketing

•          JW Marriott Indianapolis 30-Day Giveaway for Meeting Planners: Silver Adrian in Digital Marketing

•          Shell Ultimate Summer Vacation Sweepstakes: Silver Adrian in Digital Marketing

•          Loews Hotels Website: Bronze Adrian in Digital Marketing

•          Viand Website: Bronze Adrian in Digital Marketing

Davey Awards:

•          Greystone Hotels Website: Silver Davey in the Hotel/Lodging Category

•          Champions Fort Wayne Website: Silver Davey in the Restaurant Category

•          Viand Website: Silver Davey in the Restaurant Category

•          Loews Hotels Website: Silver Davey in the Hotel/Lodging Category

•          Valencia Group Website: Silver Davey in the Hotel/Lodging Category

•          Urban Famer Website: Silver Davey in the Restaurant Category

•          Club Eldorado 60-Day Free Room and Show Giveaway (Eldorado Hotel Casino in Reno): Silver Davey in the Microsite Category

•          JW Marriott Indianapolis 30-Day Giveaway for Meeting Planners: Silver Davey in the Microsite Category

“In the ultra competitive casino industry, it is only through strategic partnerships with thought leaders like Hospitality eBusiness Strategies that we are able to achieve and maintain our role as market leaders. We are honored to have received these awards and look forward to more exciting marketing campaigns in 2011” said Chad Hallert, Director of E-Commerce & Internet Marketing.

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Hospitality eBusiness Strategies Continues its Tradition of Excellence in Website Design with Eight W³ Awards

Wednesday, November 3rd, 2010

HeBS today announces receipt of eight Silver awards for excellence in hotel and restaurant website design, mobile website design and hotel management company website design. The W³ Awards honors creative excellence on the web, and recognizes the creative and marketing professionals behind award winning websites, web video and online marketing programs.

HeBS received the W3 Silver Award for the following hotel, restaurant, mobile and hotel management company websites:

“We are excited to have won eight Awards and to share them with our clients,” said Max Starkov, Chief eBusiness Strategist at HeBS. “When HeBS designs and launches websites for its clients, including mobile websites, it is imperative to us that the website quickly becomes the client’s biggest and most cost-efficient revenue and lead generator. Additionally, today’s hotel or restaurant website has become  the main hub for multichannel customer engagement, with every Internet marketing initiative leading back to the website, including search engine marketing, email marketing, social marketing, mobile marketing, display advertising, etc. HeBS understands this and creates websites specially designed for customer engagement in this new multichannel marketing environment we live in.”

The W³ is sanctioned and judged by the International Academy of the Visual Arts, an invitation-only body consisting of top-tier professionals. Recognition from the Academy proves that the agency’s work is truly outstanding.

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